Nipa Sen
Senior Program Advisor at London College Of Teachers And Trainers
Based in Kolkata, India
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Seniority
Manager
Department
General Business & Management
Location
Kolkata
Industry
—
Company size
8
Contact information
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n•••••••@teacherstrainingcollege.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Nipa Sen
My first job was at Citibank in Gurgaon where I Was responsible for handling customer service queries related to loans, Query resolution on Closure of loan, process query and product query. Challenges included handling 120 calls on an average on daily basis, maintaining high level of courtesy and accuracy scores where I received appreciation calls and mails from customers for providing excellent service. In Kantech Solutions, handled a team of 50 telecallers, training them on various products and doing call evaluations. In Vodafone Essar East Limited, provided to end solution of all service related queries on mail to Corporate and SME clients and ensuring appropriate action taken on them. Presently working with an event management company into Client servicing ( Business Development), briefing the clients on events, activations, BTL activities and branding. Responsibility also includes visiting them and sending them various plans on events and activations.
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