Niranjan Krishanmurthy

Background

About Niranjan Krishanmurthy

Over 15+ years of experience in Global Business Development in the field of Finance and Accounting Operations Management, Knowledge Management, Knowledge Transfer, Transitions and Change Management CURRENT CAREER MILESTONES – SUTHERLAND September 2020 till date – Sr. Manager reporting to the Director of Learning & Development Domain: F&A, Collections Clients across: US, EMEA, APAC & Middle East Client Industries: Aviation, Manufacturing, Logistics, Information Technology Locations: India, Egypt, Middle East, and Philippines Responsible in managing the entire spectrum of knowledge Management including Transitions, People Management, Service Excellence, Quality Compliance & Controls Leading a team of 8 assistant managers and supporting F&A operations with FTEs Globally Proven managerial acumen & ability to work under pressure, deliver assignments within specified time frame without compromising on quality benchmark Handled goal setting and performance management review and enabling career development plan for the team in adherence to Bell Curve including career/professional development of team members Involved in internal and client multiple process improvement projects to support delivery teams Proven expertise in handling knowledge transfer from client and incumbent Have working knowledge of knowledge management system and leverage the same both in transitions and BAU Have working knowledge of tools captivate. Help tree, articulate, Epiplex Have played key role in designing and developing multiple eLearning modules to ensure standardize training is delivered globally F&A Operations Manager - Jan 2017 – Sep 2020 –Operations Manager reporting to the Director of Finance and Accounts Operations Spearheaded the operations team for an Aviation & Manufacturing Customer with a team of 230 agents and 4 Team Managers and 6 Team Leaders. Hire, train, and onboard new Agents as required to meet the headcount requirement Process weekly reports for both client and internal consumption Ensuring all Critical Performance Indicators, Key Performance Indicator and Operational Performance Indicators are met, in line with agreed Service Level Agreement Involved in process improvement of invoice processing, Vendor Master and payment activities followed at client site. Understanding the ‘As-Is’ process and re-designing ‘To-Be’ process Regular calls with Critical Suppliers to review their accounts. Identifying and resolving issues if any