Nirav Sahu

Background

About Nirav Sahu

Hi, I'm glad you took your time and checked my profile. My name is Nirav and I am an Voice Engineer. Below are my skills and high level details about my carrier: Genesys Cloud CX/Genesys Engage Cloud/Genesys Engage/Nice inContact/Avaya/Microsoft Teams/Cyara Automation/Oracle SBC/Oracle Session Monitor 2X Salesforce Certified: PD1, ADM-201, 1X Google Certified : Google Cloud Certified Associate Cloud Engineer 1X Microsoft Azure Fundamentals : AZ-900 1X Nice InContact CIP Core Partner Certification Microsoft Teams: 1.Assigning licenses and phone numbers to users based on the regions or countries. 2.Dial-plan and policies configuration. 3.Migrating users and their phone numbers from MS Teams to Genesys Engage Cloud. 4.Configuring and creating call flows based on business requests. Genesys Cloud CX : 1.Migrated agents from Genesys Multicloud to Genesys Cloud CX. 2.Working on the following Genesys cloud services : People & Permissions /External Contacts/Telephony/Contact Center/Architect/Routing/Troubleshooting /Workspace 3.Now, working to the designing and configuring new business lines as per the requirement. Genesys Engage Cloud: Configuring objects in Agent Setup, Pulse Reporting, Reporting GCXI, Platform Administration, Designer, Data tables and routing applications. Worked on Outbound callerIDs for individual users which involves creation of RPs and OB Agents groups followed by business attributes configuration. Worked on snowflake DB to pull the CDR for users. worked on KVP values configuration with Genesys. Nice inContact : Developing Call flows using Nice Studio, CXOne Configuration, Dashboards creation on Nice platform. Cyara: Cyara Virtual Agent configuration in Cyara, Developed Test cases, test case execution, Campaigns, Test data.