Nirav Sen

Background

About Nirav Sen

A reliable individual with 14+ years of experience in front-and-back office roles focused on delivering exceptional experiences for both clients and TDBFG partners. I have 4+ years of experience in Captial Markets being a lead in various applications while adhering to ITIL and Agile methodologies. Area of expertise: Unix Business Objects (Reporting Tool)(Reports/Crystal Reports) Creating and scheduling reports ITIL (Industry Standard IT Framework) SQL DB Mongo DB Collateral Management Autosys SolAdmin Winscp JIRA management MIFID II regulations FPML/XML/JSON Client/User Experience Web Development Development & Training HTML CSS Javascript Experience: Service Delivery and Continuous Service Improvements Working cohesively with multiple diverse support teams and business users Managing problems and incidents Train colleagues and perform knowledge transfer sessions Organize, plan, coordinate and execute Disaster recover test for high-risk application Service Acceptance for Deployments and Releases SLA/KPI Service Reviews daily & Monthly Incident Management escalations Problem and known error management CAB + change request raising forms + approvals Deployment Rollback Environment Management Access Management Internal/External Audit Business support (New York, Singapore, UK) 24/7 shift planning/rotation Service Improvement ideas and implementation releases Standby Support Involved in hiring process Skills: Interpersonal skills Negotiating and Influencing Analytical skills Organizational and time management Communication skills Attention to detail Management skills