Nirmala Devi
Analyst at Aia Singapore
Based in Singapore, Singapore
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Seniority
Staff
Department
Operations
Location
Singapore
Industry
Insurance
Company size
3.3K
Contact information
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n•••••••@aia.com.sg
Phone
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Background
About Nirmala Devi
A results-driven Customer Experience & Digital Transformation professional with 12+ years of expertise in customer service, digital transformation projects, and process automation across public and private sectors. Skilled in leading end-to-end User Acceptance Testing (UAT), implementing Robotic Process Automation (RPA), and optimizing digital solutions to elevate customer experience and operational efficiency. Proven ability to analyze user journeys and deliver AI-driven chatbot enhancements that improve resolution accuracy and reduce escalations. Strong background in stakeholder management, data analytics, and project delivery under both Agile and Waterfall methodologies. Recognized for translating business needs into actionable solutions and ensuring high-impact, customer-first outcomes. The unity of technical knowledge with customer-driven insights allows me to design solutions that consistently align with business goals.
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