Nirupom Das

Background

About Nirupom Das

I’m a Product Owner passionate about turning complex problems into simple, meaningful customer experiences—especially in the moments after the purchase, where trust is earned and loyalty begins. At IKEA, I lead product development for the post-purchase journey, shaping everything from delivery tracking and self-serve actions to solutions that help customers resolve issues—and even inspire their next purchase. I bring a product mindset grounded in discovery, strategy, and execution—asking the right questions, validating assumptions, and aligning cross-functional teams to solve the problems that matter most. My personal brand is built on three core principles: Curiosity – I explore customer behavior and data to uncover real needs. Clarity – I turn insights into actionable strategies and roadmaps. Delivery – Because great ideas only matter when they reach the customer. Retail is evolving fast, and I thrive at the intersection of digital experience and physical operations, where every touchpoint shapes how people feel about a brand. I’m also a strong believer in team culture—I actively foster open communication, encourage collaboration across disciplines, and create an environment where every voice is heard. I know that strong relationships and psychological safety lead to more innovative, effective products and a happier, more engaged team. Outside of work, I’m passionate about painting, human psychology, music, and hiking—interests that fuel both creativity and perspective. Let’s connect if you’re passionate about post-purchase experiences, shaping product strategy, or simply want to share ideas about hiking, painting, music, or human psychology.