Nisha K.
Software Implementation Specialist | PMI-PBA® | ISTQB at Journal Technologies
Based in Melbourne, Australia
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Seniority
Other
Department
Other
Location
Melbourne
Industry
Software Development
Company size
267
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n•••••••@journaltech.com
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Background
About Nisha K.
A Certified PMI Professional in Business Analysis (PMI-PBA)®.With over 12 years of experience I specialize in business analysis requirements gathering solution design and end-to-end project implementation. My career has been focused on delivering enterprise-level solutions through structured methodologies collaboration and robust quality assurance practices. Currently working on the Implementation of the enterprise level COTS -SaaS case management System (CMS) eCourt web application in various courts as part of the statewide implantation in Victoria • Requirements Elicitation and Documentation: Proficient in transforming business functional requirements into actionable deliverables such as user stories test cases and process workflows. Skilled in conducting workshops and demos for clients and stakeholders. • System and Solution Design: Implementation of COTS SaaS-based Case Management Systems (CMS) including configuration integration and validation to meet business objectives. • Familiarity with agile and waterfall methodologies ensuring project delivery within scope and timeline. • Expertise in configuring and testing Salesforce CRM (roles dashboards and reports) and Oracle RightNow CRM to align with diverse client needs across industries. • Extensively involved in all phases of SDLC includes system specification requirements configuration development testing integration and UAT. • Configuration and Testing of Salesforce and Oracle RightNow CRM application for mapping Client's requirement and testing the customized CRM solutions for Retail Clients. • Configuration and Testing of Salesforce and Oracle RightNow CRM application for mapping Client's requirement and testing the customized CRM solutions for Retail Clients. • Proficient in designing and executing test strategies across phases of SDLC including integration regression usability and performance testing for web-based and mobile applications. • Adept at facilitating workshops training sessions and cross-functional team collaboration to ensure seamless delivery of business solutions • Strong interpersonal skills enabling effective communication with technical and non-technical stakeholders fostering mutual understanding and alignment. • Legal and Judiciary: Played a pivotal role in implementing the eCourt CMS for Victoria enhancing operational efficiency through digital transformation.
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