Nisha Monga

Background

About Nisha Monga

Over 10 years of Information Technology experience in the field of software design & development and has played multiple roles of Production Support, Subject Matter Expert, Business Analyst and developer in Telecom & Payments domain- Experience in Requirement gathering and Business Analysis for new infra implementations- Good Experience in implementing Infra Integrations. Worked on end-to-end implementations by defining integration strategies- Extensive experience in automations on UNIX Shell for stabilising PROD systems- Certified and have a good understanding of ITIL V3 Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Technical Skills- Unix, Basic Perl - SQL, PL/SQL, SQL Server - Basic Websphere/WebLogic Application Server knowledge - Ticketing Tool: Remedy, Service Now - Scheduler: Maestro, Cron, Windows Scheduler - Configuration Management: RCS, GIT COMPETENCIES Experience in Incident and Change management using Remedy and Service now tools. Knowledge on Full Software Development Life Cycle (SDLC) and different project delivery methods like waterfall and agile. Knowledgeable of ITIL services and implementing same in the project deliveries. Can quickly understand business or technical issues. Proposing Efficient Solutions Highlighting risks and issues that could impact project delivery. Production Support & Maintenance Good collaboration, facilitation skills for smooth releases. Experience in handling multiple projects & stake holders Experience in Build management, build verification & troubleshooting builds for Releases. Able to pick up new technologies quickly. Quickly understand business or technical issues. Production Support & Maintenance Can manage a flexible work schedule to accommodate different time zones. Onsite and Offshore co-ordination Able to foster a positive working environment with fellow work colleagues. Ability to quickly learn, understand, and apply new technologies.