Nisha Poonith

Background

About Nisha Poonith

Developed analytical and investigative skills by exploring different Benefits scenarios and by reconciling monthly MSP invoices to take appropriate actions. • Demonstrate ownership and accountability when dealing with managers and employees about STD/ LTD and payroll issues. • Providing a superior client experience and first point of contact resolution for Human Resource related inquires, while adhering to call measurement standards. • Expert Human Resource Knowledge on Benefits, Pensions, Payroll, Recruitment, TalentLink, as well as Me and RBC • Demonstrate commitment to first point of call resolution by taking ownership and accountability of caller problems through effective listening and probing. • Demonstrate solid multitasking skills, where I navigate systems while maintaining an effective conversation addressing the need of the call. I find solutions to recurring errors and servicing gaps, and consistently look for opportunities to improve and enhance operational efficiency. • Extensive knowledge of HR systems including Benplus, Service Now, SAP, and SAP backdoor tools. Used on a daily basis to support employees, managers & pensioners. • Demonstrated solid multitasking skills – navigate systems while maintaining an effective conversation, and identifying and addressing the need of the caller. • Collaborate with peers, managers and partners within the HR department to resolve more complex issues in a timely manner. • Facilitated the Pension Systems module of the Pensions skillset training for new to role as HR representatives