Nishant Saxena
Senior Project Manager at Servion Global Solutions
Based in United Arab Emirates
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Seniority
Manager
Department
Operations
Location
United Arab Emirates
Industry
IT Services and IT Consulting
Company size
1.2K
Contact information
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n•••••••@servion.com
Phone
5 credits+971 ••• •••• ••••
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Background
About Nishant Saxena
Seasoned IT professional with 17 years of experience in Telecom, Banking, and FinTech sectors. Proven track record as a Scrum Master, Solution Architect, and Product Owner, leading Agile transformations and managing IVR contact center. Expertise in IVR system design, development, integration, compliance, and operational excellence. Skilled in translating business requirements into technical solutions, fostering cross-functional collaboration, and optimizing incident resolution processes. Successfully delivered complex projects for major telecom and banking companies including Etisalat, Orange, BASE Telecom, Belgium, Standard Chartered Bank, and First Abu Dhabi Bank. Proficient in Avaya IVR, Java, SOAP/REST API, Solaris/Unix Shell scripting, and data analysis. Designed and implemented innovative contact center solutions, custom IVR and Video IVR applications, and channeled platforms and products on UCaaS and CCaaS platforms.
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