Nitesh Rajdev

Background

About Nitesh Rajdev

Experienced B2B & B2C Sales, Operations, and Customer Experience Leader with a proven track record in Retail, E-commerce, BPO, and Corporate Client Management. With hands-on expertise in Payments, Research & Rescue, Corporate Programs, Account Security, Third-Party Application Issues, and Global Site Operations, I have successfully managed multi-channel operations (Call, Chat, Email) and high-value client accounts. Key Strengths: Sales & Client Acquisition – Proven ability to drive 30%+ revenue growth and expand corporate partnerships. Escalations & Compliance – Former Escalation Manager at Amazon, specializing in customer retention, risk mitigation, and fraud prevention. Retail & BPO Leadership – Led high-performance teams in Reliance Retail, Amazon, and Walmart, ensuring 98% CSAT and efficient process automation. Process Optimization & AI Automation – Expertise in streamlining operations, enhancing productivity, and driving digital transformation in large-scale teams. I thrive in fast-paced environments and excel at handling high-pressure situations while delivering exceptional customer experiences. Passionate about business strategy, technology in operations, and leadership development, I continuously seek innovative ways to optimize performance and scale businesses efficiently. Outside of work, I love exploring new destinations and experimenting with diverse cuisines in the kitchen.