Nitin Bhola
Information Technology Service Delivery Manager at Hitachi Systems India Pvt Ltd
Based in Gurugram, India
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Seniority
Manager
Department
Information Technology
Location
Gurugram
Industry
IT Services and IT Consulting
Company size
3.5K
Contact information
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n•••••••@hitachi-systems.co.in
Phone
5 credits+91 ••• •••• ••••
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Background
About Nitin Bhola
Managing day-to-day operations of IT support and Asset Management for Dhani and India Bulls Group on behalf of Hitachi Systems. Providing technical support and asset management for up to 8500 IT Assets (Laptop/Desktop/ThinClient/VDI). The IT Operations group consisted of 83 staff members located across PAN India including Helpdesk, Technical and RMT Engineers, AMS Engineers. • Monitoring efficient working of service delivery team and ensured achievement of all objectives. • Monitoring IT infrastructure process and ensured compliance to service level agreements. • Assist technical staff to check and ensure resolution of all issues to achieve all objectives. • Prepare reports and ensure optimal performance and maintain records of service level agreements for customers. • Document all processes and procedures to ensure consistency and repeatable success.
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