Nitin Chavan
Senior Executive Customer Management at Capita
Based in Pune, India
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Seniority
Manager
Department
Customer/Client Service
Location
Pune
Industry
IT Services and IT Consulting
Company size
26K
Contact information
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n•••••••@capita.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Nitin Chavan
I was working with capita India last 4 years as a Senior Executive - Customer Management. When I started working with captia on STW process. First I was trainned on Admission and BDS account then I grabbed the system and process knowledge. After that I was trainned on multiple queues and worked on those queue very long time. after some time i started doing weekly audits and as well as shared quality feedback with team. When new queue arrived my manager gave me opportunities to review process manuals and understand the process and also i conducted training to rest of the team. while working on any queue if we get any queries do we confirmed with client and shared new update with team. also i shared multiple process improvement ideas and its implemented in process. i got certified with white belt.
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