Nitin Mehta

Background

About Nitin Mehta

Sr. Consultant Technology- Application Support (ITIL Certified), with a demonstrated history of 9+ years experience in IT Telecom/Travel/Banking domain. I have worked from various geographies and with Teams across continents for several Fortune 500 clients and with large IT Organizations –Atlassian, Royal Bank of Scotland, Oracle, Expedia and Tech Mahindra. At my current role in Atlassian, I am working as Cloud Migration - Production Support SME for Jira and Confluence. Excellent ability to refine and improve processes to achieve increased productivity and highly focused on customer satisfaction through delivery. I have around 9+ years of experience in ITSM - Primarily in Application Maintenance and Support involving Incident, Problem, Change and SLA Management. Have experience in using automation tools such as SPLUNK, Introscope, Nagios etc for better proactive monitoring and debugging of system and application performances. Well aware of AGILE framework, working closely with SCRUM Masters, Product Owners on the release activities. Strong technical expertise on SQL databases on both Windows / UNIX environments. Perform close monitoring of database sessions, jobs and the various servers and involved in the smooth running of the application. Expertise in Advance SQL Programming Using Analytical functions, SQL scripts, Functions, Stored procedures, Cursors, Triggers, Packages, Subqueries, Indexes, Views, Joins, Advanced PL/SQL objects. Have hands on Experience in Extraction Transformation and Loading (ETL) processes and developing and delivering custom reports to the clients using queries. Good understanding of ITIL and ITSM operational processes like Incident Management, Change Management, Problem Management, Release Management and Service Improvements. Work with QA, Release Management and L2 Support teams to ensure Quality Rollouts. Create knowledge base articles regarding key technical support topics by initiating research through all appropriate resources including shadowing other analysts. CORE COMPETENCIES Telecom Corporate Investment Banking Travel Operation Support Application Support Applications user management Technical Support Functional Support Client Relationship management Pre-Post Deployment Support Leadership