Nitin Menon
Assistant Operations Manager at Wns
Based in Mumbai, India
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Seniority
Manager
Department
Operations
Location
Mumbai
Industry
Business Consulting and Services
Company size
62K
Contact information
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n•••••••@wns.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Nitin Menon
Customer-focused professional with 7+ years of experience in customer service, team leadership, and escalation management. Currently an Assistant Manager – Operations, leading a 15-member team and improving CSAT, SLA, and customer retention. Now transitioning into Customer Success roles in SaaS, backed by upskilling in Customer Success, CRM tools, and Project Management. I bring strong communication, client handling, and process improvement skills. Looking for opportunities as a Customer Success Lead / AM where I can drive value, retention, and long-term relationships.
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