Nitin Soni

Background

About Nitin Soni

I am passionate about technology and believe in continuous knowledge upgrade to match industry requirements.My current profile deals with acting as support for technical queries regarding Autodesk products for clients in the US region (AMER)Technical Support • Respond to support requests via multiple channels and following documented processes • Document support interactions in a company-wide case management system • Advance unresolved issues to senior staff as required • Research, verify, and document product defects • Actively handle the personal backlog of support requests • Manage customer and partner expectations by providing timely updates on progress Internal Support • Participate in product BETA programs & and product testing events organized by the product division development teams • Remain informed on improvements in supported products in relevancy to the BIM industry • Assist in the fundamental development and maintenance of knowledge base quality • Influence product management and product development to make improvements as backend support for technical queries regarding Autodesk products for the clients in the US region (AMER) Technical Support Skills: Navisworks · Autodesk BIM 360 · Building Information Modeling (BIM) · BIM · BIM Coordination · Revit · Assemble · 4D BimThink of something that revolutionizes the methodology and brings more efficiency to the system.Blogger/Youtuber/virtual design construction.