Verified recordSoftware Development

Nitish Ghai

Head of Customer Success at Myoperator

Based in Delhi, India

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Seniority

Director

Department

Customer/Client Service

Location

Delhi

Industry

Software Development

Company size

316

Contact information

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Email

1 credit

n•••••••@myoperator.com

Phone

5 credits

+91 ••• •••• ••••

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Background

About Nitish Ghai

I am a customer success expert with a degree in AME from Indian Institute of Aeronautics, specializing in Avionics & Equipment calibration. I have over 10 years of experience in client experience, customer success, key account management, and client servicing in the B2B SaaS industry. Currently, I lead the Client Happiness team at Exotel, a full stack customer engagement skipper. I am responsible for the team's metrics, escalation management, process and product improvements, hiring, training, mentoring, and development. I also interact, collaborate, and communicate with other departments, including product and engineering, to ensure the best service and satisfaction for our clients. Some of my key achievements include being recognized as a Top 25 Regional Influencer (Asia Pacific) in Client Experience by SuccessHACKER, and managing multiple large contracts and significant projects with high retention and referral rates.

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