Nitish Parasar

Background

About Nitish Parasar

I am an IT Infrastructure & Operations Leader with 16+ years of experience driving IT Operations, Service Delivery, and Infrastructure Transformation across global enterprises such as Lumen, HCL, and Ericsson. I specialize in ensuring service reliability, optimizing IT operations, and leading cross-functional teams to deliver high-performing, scalable, and cost-efficient infrastructure. My expertise spans Cloud (AWS, Virtualization, DevOps), ITIL-based frameworks, Disaster Recovery, Automation, and Generative AI in IT Operations. Core Strengths IT Operations Management | Service Delivery Leadership | Infrastructure Program Management Cloud Transformation (AWS, Virtualization, Containers)| Disaster Recovery & High Availability Incident, Problem & Change Management | SLA & Compliance | Customer Success & Stakeholder Engagement ITIL, Agile, PMP, and SAFe Practices | Automation & DevOps (Docker, Kubernetes, Terraform) Career Highlights Implemented 16 Service Improvement Plans at Lumen, boosting efficiency and reducing incident response times. Streamlined Disaster Recovery processes, cutting incident resolution by ~18 hrs/month. Delivered 15+ major product releases with zero downtime at HCL, driving client satisfaction and operational stability. Enhanced customer satisfaction scores by establishing proactive communication and issue management practices. I am passionate about leveraging technology, automation, and leadership to deliver business resilience, cost optimization, and operational excellence. Currently, I am open to senior leadership opportunities in IT Operations Management, Service Delivery, and Infrastructure Program/Project Management.