Nitish Ray

Background

About Nitish Ray

Who I Am & What I Do I’m an IT Systems & Support Analyst with over three years of hands-on IT experience keeping devices (and their users) running smoothly. Every day, I troubleshoot hardware/software issues, maintain staging environments for testing, and resolve network incidents. I thrive on turning “tech mysteries” into clear, actionable solutions, whether that means streamlining Microsoft 365 workflows, optimizing Azure AD user provisioning, or taming unruly endpoints through Intune and Jamf Pro. Core Competencies & Key Achievements – Microsoft 365 & Azure AD: Managed Outlook, Teams, OneDrive, SharePoint, and Azure AD provisioning for 250+ users. Led a migration from Google Workspace to Exchange Online & Teams, reducing licensing costs by 40% and email tickets by 30%. Enforced MFA and policies for endpoints, achieving 98% compliance. – Endpoint Management: Used Intune and Jamf Pro to enroll and secure Windows, macOS, iOS, and Android devices. Deployed iPad Gen 10 via zero-touch provisioning, cutting rollout time by 75%. – Staging & Server Maintenance: Maintained Windows Server 2019 and SQL–based staging servers for Dev/QA sync. Supported ESXi 6.5 staging and automated onboarding scripts that saved 15+ hours per month. – Network Troubleshooting & Uptime: Diagnosed LAN/WAN issues (TCP/IP, DHCP, DNS) for 200+ endpoints,resolved IP conflicts and switch-port errors to maintain 99.7% uptime. Provided first-line support for Cisco routers/switches and VoIP (3CX, RingCentral). – Process Improvement: Authored SOPs and knowledge-base articles for ticket handling and server builds, reducing resolution time by 50%. Automated Veeam backups for O365, ensuring data is restorable within SLAs. My Approach & Soft Skills I dig deep to find permanent fixes rather than quick band-aids. When a device goes down or a network hiccup appears, I don’t stop until I understand the root cause and then document it so it doesn’t happen again. I translate technical jargon into plain English so that nontechnical stakeholders feel informed and empowered. With bits of sanguine personality, I naturally build rapport, whether guiding a teammate through Intune enrollment, coordinating with cross-functional teams on a staging refresh, or running a “Tech Tips” workshop. Juggling 80–120 support tickets a week, coordinating migrations, and maintaining staging environments has sharpened my ability to prioritize, pivot quickly, and still meet SLAs.