Nitisha Soni

Background

About Nitisha Soni

1. To ensure timely efficient & professional welcome and check-in by all Front Desk Colleagues and ensuring customer satisfaction. 2. Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments. 3. Develop colleagues Team Leaders and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results. 4. Oversee the Maintenance and Configuration of the software system ensuring that input standards of profiles and reservations are correct selling strategies are being followed and the system is “cleaned” from duplicate profiles and expired rates etc. on a regular basis. 5. Monitor the level of service provided by the department (i.e. by analyzing the Guest Satisfaction Reports) and constantly working on improving it through investigation analysis and corrective action. 6. Work in partnership with Guest Services Reservations Sales & Housekeeping to ensure guest’s needs are determined and met in regard to room requirements. 7. Ensured complete guest satisfaction by contacting "at risk" guests to resolve any disputes or complaints in a timely manner. 8. Hired trained coached conducted performance appraisals for staff. 9. Created weekly schedules for housekeeping department and coordinated with staffing company to ensure adequate staff levels present to meet business needs. 10. Audited housekeeping front desk and bell desk operations to meet brand standards