Nitya Rajpoot

Background

About Nitya Rajpoot

Professional Summary:• Three years of experience as a System Engineer on handling issues related to Windows Server OS, Active Directory Domain Services and Level 1 technical incidents and SRs related with Managed Services.• Windows 2003, 2008, 2012 R2, 2016, 2019 and 2022 edition server installation, configuration and troubleshooting.• Experience in WSUS Patch Management, OS Upgrades, computer security and system monitoring and logging.• Group Policy Object, Active Directory Roles installation and configuration. Troubleshooting windows performance/ virus related issues and installing Antivirus(Crowd Strike, Symantec and Trend Micro).• Troubleshooting Windows performance issues like BSOD. Installing and updating the Antivirus based on the requirement. Monitoring and managing ticket queue by prioritizing tasks.• Worked in Hardening the Web Server. • Fast learner with good interpersonal skills, having strong Excel and Communication skills and interested in problem solving and troubleshooting.• Remote support for troubleshooting issues reported by client Mentoring and Training engineers in the team.• Experience in managing and reviewing SLA and Tickets. Performed data analysis using Service now.• Monitoring and working on alerts on various issues related to server availability, disk issues CPU, memory, processes, etc.• Ensured that all tickets and phone calls are handled within appropriate service level agreement time frames.