Noah Lafoga

Background

About Noah Lafoga

I am a versatile and forward-thinking Operations and Human Resources Management professional with 23 years of experience in managing operations and human resources across the facilities management, food service, and logistics industries. I have extensive experience in leading business operations, resource management, people and performance management, and business process improvement. With exceptional interpersonal and communication skills, I excel at working with others and conveying information clearly and effectively. A supportive and approachable leader, I coach and empower others to succeed, and I am committed to ensuring the personal and professional development of my colleagues? My servant-style leadership combined with an innate proficiency in coaching and mentorship, enables me to ensure the personal and professional development of each individual in my team: As Operations Performance Manager at Bidfood Limited: • Redesigned and optimized complete service runs to improve efficiencies, resulting in a better customer service experience and significant cost savings. • Redesigned the branch operations delivery model after Covid-19, resulting in cost savings across the fleet and warehouse. • Designed and implemented weekly departmental KPIs to measure staff output versus customer feedback and costs. • Identified opportunities for improving efficiencies and provided user-friendly platforms to streamline in-house customer processes. • Introduced new leadership roles In a project to improve business sustainability, which were recognised as pivotal in the ongoing improvement and sustainability of the business. This led to leaner staff numbers, the smoother transition between day and night shifts, open communication platforms, faster-moving lines, and warehouse replenishment, and a significant reduction in stock waste. As Operations: Warehouse & Distribution Manager at Bidfood Limited: • Aligned warehouse flows with the implementation of the new warehouse layout, including re-rostering over 80 staff to better fit business requirements. • Designed a new stock management tool for better use of storage and product movements, which has been rolled out across all branches and has resulted in significant cost savings. • Designed and implemented new KPIs to measure the performance of all operations staff: kirnal.lafoga@gmail.com