Noel Pratap

Background

About Noel Pratap

21 years of professional experience in various Industries -Logistics and Supply Chain Management - International & Domestic BPO in BFSI domain Handled various end to end Collections, insurance and Acquisitions for various clients. Proven track record in setting up new processes and benchmarking high standards of delivery with a sound knowledge of call center business. Major responsibilities and focus has always been People, Quality, Performance, Revenue and Growth. Specialties • E2E logistics for large Customer • Process Improvement and lean implementation • Handling day to day Operations activities. • Handling large teams and departments (Operations, HR,Admin, and IT ) • Managing domestic collections/Insurance with a high sense of planning and effective data base management. • Experience in handling various dialers and awareness of its Pros and cons • Client relationship and to add values to customers by process improvement. • Managing revenue and achieving profits consistently • Training and Development • Implementation of Quality standards