Nora Schell

Background

About Nora Schell

I have 20 plus years experience in Customer Service and 8 as a Lead Project Coordinator for Fed Ex Office and Print Center’s. I am interested in a position as a Project Coordinator/Customer Service where my experience working with customers/clients can be fully utilized. In my current position as a Customer Service Representative I provide excellent customer service to clients, coworkers and visitors both on the phone and in-person, and encouraging positive working relationships across the company. Analyzes, tracks, thoroughly researches and resolves all customer inquiries. Processes incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy. Registers potential and existing customers using several data bases with high accuracy. Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. Processes documents to update and maintain files and records. Maintains a complex filing system.