Norm Williamson

Background

About Norm Williamson

Experienced leader, Director, and successful executive consultant with more than 25 years in IT senior-level management, project management, strategic design, and planning and implementation of business and IT services. ITIL®-certified. Manage complex projects including IT / business alignment initiatives, ensuring key business requirements are effectively supported by IT services resulting in measurable excellence and customer satisfaction. Conduct assessments and analyses; lead collaborative design; develop policies, processes and procedures; develop and lead transformation projects, infrastructure upgrades, mergers and acquisitions, and provide sound, common-sense guidance based on extensive real-world experience and proven industry best practice. Specialties: ITIL and ITSM; Business/IT Alignment; C-level Strategy and Process Consulting; Business Process Modeling; Organizational Change Mgmt. and ABC (Attitude, Behavior and Culture); ITIL® Certified; Business Analyst; Project Management and Critical Chain PM; Service Catalog; OBASHI Cost Modeling/Reporting; Service Desk/Incident Mgmt; Problem Mgmt; Change/Release Mgmt; Asset/Configuration Mgmt/CMDB; ServiceLevel Mgmt; Tiered support team alignment; IT ROI / VOI; metrics and performance data analysis; budget mgmt; Information Security