Nozipho Tembe

Background

About Nozipho Tembe

Technical Support Expertise Email and Link Management - Monitor emails and links in Mimecast - Release/permit blocked emails and allow blocked links Microsoft 365 Administration - Manage multifactor authentication - Reset Microsoft passwords - Procure Microsoft licenses Windows Operating System Support - Windows installation and upgrades - Troubleshoot Windows issues - Software installation - Add devices to the domain - VPN installation and setup - Clone hard drives/SSDs - Connect and troubleshoot printer issues Service Desk Support - Distribute tickets - Attend tickets logged via service desk, phone calls, WhatsApp, Teams, etc. IT Procurement - Order laptops/desktops - Set up devices once received - Courier devices to requesters Remote Support - Use TeamViewer for support - Connect to servers using RDS/VPN Microsoft 365 Support - Set up and troubleshoot Outlook (emails)- Set up OneDrive and retrieve data - Support other Microsoft products Networking - Create LAN cables - Set up mobile and desktop routers - Troubleshoot network connections - Check active LAN ports from patch panels and switches Hardware Support - Troubleshoot laptops and desktop hardware issues - Replace hardware components (e.g, SSDs, laptop batteries, charging ports, LCDs, and motherboards)