Nuno Rocha
Helpdesk at Pamafe It, A Ricoh Company
Based in Vila Nova de Gaia, Portugal
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Seniority
Staff
Department
Information Technology
Location
Vila Nova de Gaia
Industry
IT Services and IT Consulting
Company size
64
Contact information
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n•••••••@pamafe.pt
Phone
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Background
About Nuno Rocha
Helpdesk Engineer with hands-on experience providing technical support, troubleshooting hardware/software issues, and ensuring seamless IT operations. Skilled in diagnosing problems, implementing solutions, and delivering user-focused assistance in fast-paced environments. Experienced in: Windows and Linux systems support Network troubleshooting (LAN/WAN, VPN, Wi-Fi) Ticketing systems (Manage Engine, Freshservice, etc.) Software installation, updates, and configuration Active Directory, Office 365, and remote support tools Known for strong communication, problem-solving mindset, and the ability to translate complex IT issues into clear solutions for end users. Always eager to learn new technologies and contribute to efficient, reliable IT services.
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