Nuno Teixeira
Global IT Change Manager and Application Demand Manager at Siemens
Based in Lisboa, Portugal
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Seniority
Manager
Department
Other
Location
Lisboa
Industry
Automation Machinery Manufacturing
Company size
256K
Contact information
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n•••••••@••••••.com
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Background
About Nuno Teixeira
Operations manager and team coordinator with over 15 years’ experience in IT, focusing on Enterprise CRM solutions. I performed in all areas of IT, from Helpdesk and Support to Management with improved efficiency and good communication skills at all levels. I am hard working and highly motivated by challenges having designed (BPMN) and implemented the Operational Improvement Management Process for the IT department at Portugal Telecom including resolution of P1 and P2 incidents, technical teams coordination, service KPI analysis and dashboard reporting (BAM & BI). I also implemented Major Incident Management process optimisation, reporting and tracking according to standards. My professional experience is mainly in telecommunications but also in banking and retail with strong customer interaction.
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