Nwando Okoh
Sr Advisor 1, Technical Support at Concentrix
Based in Winnipeg, Canada
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Seniority
Other
Department
Other
Location
Winnipeg
Industry
IT Services and IT Consulting
Company size
199K
Contact information
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n•••••••@concentrix.com
Phone
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Background
About Nwando Okoh
Ability to build rapport with people while trying to understand their issue. Ability to multitask with taking case notes and working with customers to resolve their issue Being able to fix the customer before fixing their issue. This always leaves them less angry irrespective of the event turn outs. Possessing certain soft skills like empathy and customer service Ability to work with other team members to help improve the metrics of the team. Ability to transfer knowledge that was passed down to me to new hire employees through mentoring them. Ability to easily summarize a lengthy call into notes that can be easily read and understood. Discipline of taking ownership of a customer’s case and working hand in hand with them till their issue gets resolved. This includes follow up call and emails
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