Odair Silva
Operations Analyst at Accesstage Customer Success at Accesstage
Based in São Paulo, Brazil
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Seniority
Staff
Department
Other
Location
São Paulo
Industry
Financial Services
Company size
248
Contact information
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o•••••••@accesstage.com.br
Phone
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Background
About Odair Silva
As an information technology professional, I focus on problem solving, support, training and management of the corporate knowledge base on a global and national scale (KCS - Knowledge-Centered Support). In 2020, I participated in a global KCS certification project and was extremely pleased to have achieved this certification. I work in the support department of a FINTECH, where the main focus is customer success. We work on developing strategies to improve customer service and solve problems at their root cause, always committed to providing the best possible experience for our customers. I am continually improving my customer success skills day by day. Currently studying system analysis and development.
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