Odette Dintchev

Background

About Odette Dintchev

I’m a focused, capable and astute Retail Operations Manager with extensive experience within globally recognised fashion, retail and FMCG businesses. I have also succeeded as a Store Manager, Regional Manager and Territory Manager. My core skills are in generating business growth, driving sales, leading and training high performance teams in providing world class customer service, managing finance and budgets, visual merchandising, recruitment and risk management. I understand operational complexities and quick to resolve any issues that arise. Under my leadership, systems work smoothly and effectively, staff are happy, and customers are satisfied. I’m driven to deliver robust growth and exceed sales targets and have an intuitive ability to identify where processes can be adjusted to ensure maximum operational efficiency. Results delivered include decreasing staff turnover by 3.7%, improving adherence to company procedures by 50%, training a regional workforce, heading up the most successful store opening in the area, reducing stock losses in different geographical stores, and turning around a non-performing region while achieving more than 30% growth.