Ofer Tzidon

Background

About Ofer Tzidon

PROFESSIONAL SUMMARY • Over seventeen years of experience in the rental cars industry in various management positions, customer support and client advisory positions. • Gained strong competencies in performing frontline operation functions such as planning daily, weekly, monthly and yearly plans for the branches. • Possesses strong problem-solving and analytical thinking skills utilized to resolve daily car rental issues related to customers’ needs by assessing each client’s unique profiles to provide optimal car rental solutions. • Demonstrates excellent interpersonal, organizational and leadership skills by supervising and coaching a team of 100 frontline customer service representatives. • Advanced user of Citrix software, Microsoft Office tools and other digital devices for Car rental support services. • control and evaluate the operations of 6 branches and 6 branch managers. • Direct and advise staff engaged in providing records management, security, finance, human • Plan, administer and control budgets for contracts, equipment and supplies • Prepare reports and briefs for management committees evaluating administrative services • Interview, hire and oversee training for staff.