Ofonimo Ben
Service Team Analyst Iii at Uber
Based in San Francisco, United States
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Seniority
Staff
Department
Customer/Client Service
Location
San Francisco
Industry
Internet Marketplace Platforms
Company size
145K
Contact information
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o•••••••@uber.com
Phone
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Background
About Ofonimo Ben
Highly skilled quality analyst with a master's degree in Business Analytics. Adept in leveraging data-driven insights to optimize business processes and enhance customer experiences. Proficient in SQL, Python, and R, I excel at extracting and analyzing large datasets to identify errors and implement improvements. As a Transaction Quality Analyst at Kaspersky Lab, I led a team of ~100 associates and boosted customer satisfaction from 60% to 80% by implementing data-backed performance strategies. I excel in creating and maintaining performance reports, benchmarking KPI, and executing action plans to achieve targets. With a Master's in Business Analytics and a strong background in technical support, I bring a unique blend of analytical and problem-solving skills to drive business success customer satisfaction, and foster employee satisfaction.
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