Ognjen D.

Background

About Ognjen D.

About Me:I am a dedicated and experienced professional specializing in technical operations and account management. With a strong background in Level Technical Operations and a track record of delivering exceptional support to renowned clients such as Walmart and Macy's, I possess the skills and expertise necessary to drive operational efficiency and customer satisfaction.My experience encompasses overseeing NCR hardware systems, resolving issues, and meeting SLAs to ensure seamless service delivery. I have a deep understanding of NCR hardware and excel in implementing remote resolution procedures to address customer issues effectively. Additionally, I have played a pivotal role in training and supporting new team members, contributing to Service Request analysis, and fostering collaboration with stakeholders.As a customer-focused professional, I prioritize exceeding expectations and building strong relationships. I am skilled in transparent reporting and providing valuable insights to stakeholders. My meticulous approach to documentation, such as maintaining SharePoint and creating user-friendly guides, enhances operational efficiency and knowledge sharing within the team.Throughout my career, I have demonstrated a strong commitment to problem-solving, technical proficiency, and maintaining high performance and reliability. I have a proven ability to advocate for the company and deliver tailored solutions to clients. My seven years of experience have equipped me with excellent communication and analytical skills, making me a valuable asset in driving successful outcomes.