Ojaranta Maarit

Background

About Ojaranta Maarit

Maarit is a top expert who works on a hugely positive and solution-focused agenda”. This is how my former supervisor described my way of working. Why to choose Maarit: • Experienced developer in digital services and service processes • Ability to work independently and lead a project • Strong expertise in customer service as well as customer experience • Expertise in agile development operating models and business definition (Epic Ower and Scum Master) • More than 3 years of experience in service design and co-development projects • A goal-oriented and solution-oriented approach and the ability to prioritize With a customer-oriented approach, I have managed to agile several service processes as well as digital services, utilizing the latest technologies. In my role as a supervisor, I have implemented many changes in practice in a different organization. These include outsourcing order processing and merging two customer services, as well as utilizing the chat bot in customer service. As a team member, I take responsibility for learning together and sharing responsibilities within the team. From my background, I am a YAMK Bachelor of Business Administration in the field of service process development. Developing myself and learning something new is important to me, I am always ready to take on new challenges.