Okere Kingsley
Help Desk Specialist at Sodexo
Based in Dublin, Ireland
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Seniority
Staff
Department
Information Technology
Location
Dublin
Industry
Facilities Services
Company size
95K
Contact information
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o•••••••@sodexo.com
Phone
5 credits+353 ••• •••• ••••
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Background
About Okere Kingsley
I am a Technical Support and Customer Support Specialist with experience using helpdesk platforms like Freshdesk and other CRM tools. I handle phone calls, emails, and live chats, providing clear, empathetic solutions to ensure customer satisfaction. I also have experience with payment platforms like Stripe, managing refund requests and approvals efficiently. I thrive in fast-paced environments, solving complex issues while maintaining professionalism and exceeding customer expectations. Currently, I’m pursuing a Master’s in Information Systems, which is helping me strengthen my technical skills in IT, cybersecurity, and data management. This allows me to approach problem-solving with a structured, analytical mindset and improve support processes using the latest technologies.
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