Oladele Oluwaseun

Background

About Oladele Oluwaseun

At TD, our team has elevated customer engagement, achieving a 95% satisfaction rate and a notable 90% first-call resolution. With a focus on customer service excellence, I have personally managed over 70 daily calls, ensuring each interaction adheres to the highest standards of satisfaction and compliance. My commitment to enhancing the customer experience is reflected in the successful implementation of strategic digital advice tactics, resulting in a significant 90% increase in digital platform usage among clients. My tenure as a Business Analyst at Super Digital Highways further honed my regulatory compliance expertise. This role complemented my extensive AML compliance and risk assessment skills, accrued over seven years as a Relationship Manager and Compliance Officer at FirstBank Nigeria. My approach combines analytical acumen with a strategic mindset, dedicated to fostering trust and integrity in all customer relationships. I remain steadfast in my mission to continually deliver outstanding service and drive digital transformation within the banking sector.