Olawale Ayeni

Background

About Olawale Ayeni

I am a service professional with over 8 years of post graduate working experience. I have gone over and beyond in service delivery to customers. To that end, i have been awarded the prestigious Beyond Excellence Award multiple times in my organization for innovation, Teamwork and managing risks. I have displayed great versatility by working in multiple units within the banking sector. During my stint with the NIP team, I leveraged on my relationship with NIBSS(Nigerian Interbank Settlement System) to reduce Turn Around Time(TAT) for reversing failed customers transactions on that channel from 24 hours to 12 hours. Also, I collaborated with the Technology team to deliver a solution that generates a list of all failed card based transactions on the system; this minimized the risk of reversing successful transactions to customers' accounts, and reduced TAT for the treatment of failed card based transactions. I am proficient in the use of Microsoft Excel, Powerpoint and Word. I communicate fluently in English. I am Looking for more opportunities to broaden my horizon and attain to my full potential, while providing unique solutions to meet business needs.