Oliver Neil Sequeira

Background

About Oliver Neil Sequeira

I'm a creative individual and a customer-centric relationship professional with a combined 1.5 years of experience in D2C E-commerce Marketing. Currently, I am immersed in International Corporate Sales.Throughout my career, I've served as the voice and face of companies to potential and existing customers, consistently delivering a 98% satisfaction rate. This dedication has significantly contributed to the organization's revenue growth.Some highlights include- Achieving a 100% success rate with my presentations on 'Market your Product,' resulting in the entire team I led becoming certified winners- Collaborating with Customer Care teams and Sales Managers to enhance communication strategies, notably impacting the Customer Retention rate positively- Skillfully managing Social Media Platforms, promptly addressing individual customer queries and complaints in coordination with the Social Media Marketing team- Effectively handling inbound calls, addressing grievances, payment issues, order tracking, and managing escalations with a focus on achieving positive resolutions- Conducting outbound calls to gather Customer Feedback for enhancing performance on both individual and organizational levels.I thrive on managing and nurturing customer relationships, contributing to the creation of a loyal customer base for organizations.I'm passionate about connecting with new individuals and welcome any opportunity where I can continue to excel in maintaining strong customer relations. Feel free to reach out to me at oliversequeira12345@gmail.com.