Oliver Popenoe
Customer Care Supervisor at Gc2b
Based in Brentwood, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Brentwood
Industry
Apparel and Fashion
Company size
7
Contact information
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o•••••••@gc2b.co
Phone
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Background
About Oliver Popenoe
By age 18, I was promoted to FOH supervisor at Tomatina in San Rafael, California. The next year, I moved to Maryland and found myself working at a Customer Care Agent at gc2b. Within a few years, I was promoted to Customer Care Supervisor and have been working at gc2b since. I pride myself on being a hard worker and a caring, respectful manager. My biggest success at gc2b has been hiring three star-quality employees and initiating goals and training to improve our average CSAT from 93% to 96% and our first reply time improved by 59%. Additionally, I also helped develop a healthy company culture devoted to growth, open and effective communication, compassion, and collaboration.
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