Olivia Brook

Background

About Olivia Brook

Workday: P&C subject matter expert for Workday transactions. Partner with internal teams (Digital Solutions and Business Partnering) to ensure employee data, HCM structure, and business processes are captured accurately. Proactively audits and corrects HR data including but not limited to compensation, job change history, and personal data. People Systems Enhancement: Maximize the potential of our People Systems through ongoing maintenance and process optimization. Applies subject matter expertise for P&C people processes, systems, and programs -inquiry support, transaction/data management, and program administration. Security, Reporting, and Analysis: Support with ad hoc audits and testing for cross-functional teams. Test and troubleshoot business processes in Workday and Sandbox and present findings. ServiceNow: Global HR fulfiller for P&C Service Delivery. Identify process optimization opportunities to create and maintain both caller and fulfiller-facing Knowledge Base Articles for the organization.