Olivia C.

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About Olivia C.

Ex-New Yorker turned Londoner yoga-obsessed🧘‍, lover of books and all things personal development, my second home Portugal, and my little cockapoo enzo - 2024 Target Performance: Hit 250% in Q2, 217% in Q3, 159% in Q4 - 2025 Target Performance: Hit 233% in Q1 Every e-commerce brand wants to grow and mitigate risk and we figured out how. Hi, I'm Liv, a total shopaholic who loves buying from brands anywhere but my home country, the UK, and so always face surprise customs fees from DHL. I never learn and keep shopping with these brands because I think their clothes are more stylish (don't ask). BUT as a result of facing this terrible CX again and again… I am on a mission to support these brands and their ops teams improve their end to end customer experience by providing transparency with duties and taxes charges upfront at checkout or embedded into the price of their products. Swap works with brands all around the world with acquiring, converting and retaining international customers, guaranteeing total landed cost, and offering duty drawback, while having a huge impact in cost-savings and their bottom line. To pick my brain you can message me directly or email me! olivia@swap-commerce.com