Olivia Clark

Background

About Olivia Clark

Work Experience Billing Analyst Arby's Inspire Brands, Sandy Springs, GA June 2023 – Present • Managed spreadsheets, updated vendor information, and generated invoices, ensuring accurate billing. • Resolved billing issues and identified discrepancies, improving the accuracy of financial records. • Created comprehensive training documents, enhancing team efficiency. • Acted as liaison for vendors, facilitating communication and resolving issues promptly. Senior Help Desk Technician Arby's Inspire Brands, Sandy Springs, GA September 2022 – January 2023 • Coordinated with Unit Operations, Client Personnel, and external vendors to address and resolve technical issues. • Managed and completed POS and mobile configuration requests, ensuring system reliability. • Edited and verified data imports/exports, maintaining standard file specifications and database integrity. • Provided guidance and support to team members, resolving escalated tickets effectively. IT Support Specialist Arby's Inspire Brands, Sandy Springs, GA January 2021 – September 2022 • Oversaw daily performance of computer systems and applications, ensuring optimal operation. • Managed ticket queues and resolved issues by assigning tickets to appropriate support staff and escalating as needed. • Translated complex technical issues into user-friendly language, improving customer satisfaction. • Provided training to new customers, enhancing their understanding and usage of technology. Assistant Store Manager rue21, Locust Grove, GA January 2019 – December 2021 • Recruited, hired, and developed a high-performing team, ensuring effective succession planning. • Ensured exceptional customer service by adhering to company guidelines and conducting regular assessments. • Implemented visual merchandising standards and managed store operations, achieving profitability Education A.A.S. in Cybersecurity Atlanta Technical College, Atlanta, GA Expected March 2024 Skills • Technical Skills: LAN/WAN, Active Directory, iOS, DNS, VoIP, Microsoft Windows, Mac OS, Meraki, Remedy, VPN, TCP/IP, Network Administration, Computer Networking • Support Skills: Help Desk Support, Technical Support, Desktop Support, Remote Access Software, Troubleshooting, Customer Service • Software Skills: Microsoft Office, Salesforce, ServiceNow, POS Systems • Management Skills: Project Management, Asset Management, Succession Planning, Store Management