Olivia N.

Background

About Olivia N.

I am a vigilant and dedicated security officer with over 10 years of experience in safeguarding commercial and residential properties. Throughout my career, I have implemented effective security measures, conducted thorough surveillance, and responded promptly to incidents, ensuring the safety of personnel and assets. My expertise includes CCTV monitoring, access control, and emergency response, complemented by comprehensive training in security procedures, firearms, and physical fitness. Key Skills CCTV Surveillance Access Control Incident Response Security and Fire Inspection Procedures Firearms Training Psychology Coursework/Training Multitasking Facility Equipment and Machinery Operation Surveillance Equipment Knowledge Physical Fitness Martial Arts/Physical Combat Training Patrolling Time Management Skills Professional Experience Security Guard Explorer Dubai Limited Recruitment Agency, Dubai April 2019 - December 2023 Led daily briefings for a team of 10 security officers to ensure alignment on security protocols and objectives. Conducted over 200 security checks in collaboration with team members, enhancing overall facility security. Compiled detailed reports for more than 50 security incidents, aiding effective decision-making and risk assessment. Provided empathetic support to distressed individuals, successfully de-escalating tense situations. Security Officer Hotel Serena, Kampala January 2013 - February 2019 Conducted regular security patrols and inspections, reducing security breaches by 15%. Responded promptly to security incidents, managing crisis situations effectively and ensuring zero guest injuries. Monitored surveillance equipment and reported suspicious activities, preventing three potential thefts. Collaborated with hotel staff to provide a secure and welcoming environment for guests, resulting in a 10% increase in guest satisfaction ratings related to security. Achievements Successfully led a security team that performed over 200 security checks, significantly enhancing the security posture of a major facility. Developed and implemented incident response protocols that resulted in a 15% reduction in security breaches. Achieved a 10% increase in guest satisfaction ratings related to security through proactive and collaborative efforts with hotel staff. Prevented three potential thefts through vigilant surveillance and quick reporting of suspicious activities. Education Montreal Elite Sécurité Academy, Quebec Makerere University (Mak)/ Chuo Kikuu cha Makerere