Olivia Stone
Service Designer at Lloyds Banking Group
Based in United Kingdom
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Seniority
Manager
Department
General Business & Management
Location
United Kingdom
Industry
Financial Services
Company size
63K
Contact information
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o•••••••@lloydsbank.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Olivia Stone
Strategic thinker with 7 years experience delivering consumer-centric solutions for complex business problems using human centered design methodology and agile delivery methods. Passionate about health, public sector, essential services and vulnerable customers. Core capabilities include: service design customer experience journey mapping blueprinting customer strategy workshop design and facilitation quantitative and qualitative research design, delivery and analysis audience segmentation user testing new product development marketing and communications campaign and content planning brand and positioning strategy
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