Oluchi Ukwuegbu
Customer Service Specialist at Betpawa
Based in Lagos, Nigeria
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Seniority
Staff
Department
Customer/Client Service
Location
Lagos
Industry
Gambling Facilities and Casinos
Company size
698
Contact information
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o•••••••@pawaplay.com
Phone
5 credits+234 ••• •••• ••••
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Background
About Oluchi Ukwuegbu
Experienced in customer support specialist as a team lead with a focus on customer service satisfaction delivery across all contact channels:*Inbound & Outbound calls, Email, Live-chat, WhatsApp to resolve escalated customers' query.*Assist in onboarding and training, coaching as well as reviews to ensure KPIs are delivered.*Assign roles to customer support agents. •Provide resolution within timeline and product knowledge advisory to customers to improve customer experience and retentions.
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