Oluseye Odetunde

Background

About Oluseye Odetunde

I am a Customer Experience Expert and Certified Data Analyst with a strong track record in optimizing self-service digital channels and delivering pioneer projects to enhance user satisfaction and drive operational efficiency. With deep expertise in data reporting, channel management, and strategy, I bridge the gap between business objectives and customer needs. I bring a results-driven approach to self-service optimization, ensuring platforms are intuitive, efficient, and aligned with user behavior. Currently, I am working on the MyMTN Smart Web MTN Yelloverse and MTN Chatbot, leading efforts to enhance functionality and user experience. I leverage the SCRUM framework to deliver agile, customer-centric solutions that continuously improve service delivery.I am Passionate about innovation, I thrive on solving complex problems, uncovering insights from data, and delivering measurable value across the customer journey.