Oluwabukonla Osokoya

Background

About Oluwabukonla Osokoya

Highly ambitious and empathetic customer support professional with 6+ years of experience in delivering high-quality customer service in busy environments and an unwavering commitment to customer support. Specialties: Complaint Resolution Incident Management B2B & B2C Support Customer Relationship Management Effective utilization of CRM systems SQL Database Management Database Management and Data Analysis Increasing efficiency for customer satisfaction Building productive and long-lasting relationships Resolving transactions processes/payments-related issues and winning customer loyalty within SLA Experience in: CRM systems, Ticketing platforms, SQL Database Management, Applications Support, Fintech, Customer Success/Support Tools: CRM Dynamics, JIRA, Confluence, SQL, Sharepoint Certified in: ITIL Foundation Certification in IT Service Management (Version4) Lean Six Sigma Yellow Belt Lean Six Sigma Green Belt Master's in Business Administration (MBA) graduate from the institution of Nexford University, Washington DC. I look forward to leveraging skills to contribute my own quota to overall organizational growth where a combination of entrepreneurial drive and ownership mindset is encouraged at an exciting multinational. I enjoy volunteering, reading, games, and networking.