Omaira Bakhsh

Background

About Omaira Bakhsh

Hello, I am Omaira Maula Baksh – Customer Service Representative – having more than five years of successful experience facilitating outstanding customer experiences to maximize company loyalty and retention. As a client-centric professional, my expertise lies in interacting and coordinating with clients through multiple communication channels along with recommending the best alternatives/products to meet customer needs and expectations. I have a strong ability with in-depth exposure of establishing and maintaining productive client relationships and providing outstanding service and support to meet and surpass expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. My areas of expertise include: Optimizing customer service and sales success along with being highly instrumental in managing a huge number of calls, generating sales leads, identifying and assessing customer needs, providing accurate information to customers, and resolving customer complaints. Here is a glimpse of my career achievements: Successfully closed 15 sales on daily basis with over 90% conversion rate within one shift. Achieved 80% revenue increase in 12 months by recommending relevant upsells to customers. Realized sales objectives with 97% customer satisfaction ratings over a 24-month period through effective account management and timely resolution of clients’ problems. Improved existing processes and introduced new techniques by sharing industry best practices, new ideas, and information. Key Skills: Customer Service Management Sales growth Lead Generation Digital & Social Media Marketing Strategies Cross-Team Collaboration Brand Management Continuous Process Improvement Creative Problem Resolution Market research & Analysis Outbound / Inbound calling Cross-Selling / Up-Selling Transcription Editing & Proofreading I have earned a reputation as a self-directed professional with excellent communication, analytical, and management skills; efficient in identifying recurring issues and providing customized solutions.