Omar Aziz

Background

About Omar Aziz

Service Desk Analyst - Servicing Manchester, East Midlands & Stansted Airports. Providing core and OOH technical support for incidents, tasks and major incidents. A proactive and forward thinking IT professional with extensive experience in customer service and a strong foundation in IT service management. I excel at providing top-tier customer service, love tackling complex problems, and thrive under pressure. Tech Skills: ITIL V4 Foundation ServiceNow & Active Directory Hardware & Software troubleshooting Strengths: Customer-Centric: A knack for understanding client needs and delivering tailored solutions. Problem-Solver: Drawing from a solid financial background, I excel at dissecting intricate issues and crafting innovative solutions. Resilient: Thrive under pressure, embrace feedback, and stay focused on goals. Go-Getter: Driven, always seeking growth, and unafraid of new challenges. Effective Communicator: I work seamlessly with cross-functional teams and stakeholders. I'm enthusiastic about bringing my customer-centric approach, analytical skills, and strong work ethic to a tech role. I'm open to exploring opportunities in the tech industry. Let's connect and discuss how I can contribute to your organisation's success.